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Kmart had trouble getting products to store shelves when it first implemented i2 Technologies supply chain management software. The i2 software did not work well with Kmart’s promotion-driven business model, which created sharp downward spikes in demand for products. The scenario illustrates which of the following?

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Answer:

In order to properly implement enterprise resource planning (ERP) software such as JDA i2, ORACLE or SAP, a company must change the way it operates and not only update its computers. ERP software changes how all the business units of a company operate.

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