The customer value index is 2.58
The labor savings of the firm at 20% = 0.33
The product warranty of five years = 0.42
The competitive price = 1.0
The no call backs = 0.83
In order to get the customer value index, the next approach would be to add up all of the sums together.
0.33+0.42+1.0+0.83 = 2.58
In conclusion the Customer value index = 2.58
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