The institute of medicine (iom) would consider these behaviors as an indicator of quality care
a. Nurses taking population-specific classes to keep their professional knowledge updated
c. Nurses returning to school to obtain a baccalaureate degree in nursing
d. The use of nationally developed and approved patient education materials
e. A hospital requiring annual retraining for all staff in CPR and AED use
Safe: Reducing the risk that patients will suffer injury as a result of receiving treatment.
Effective: abstaining from offering assistance to those who are unlikely to benefit and delivering services based on scientific knowledge to everyone who could benefit (avoiding underuse and misuse, respectively).
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