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A clerk at a department store cannot issue a refund for a customer unless the customer produces a store receipt. the customer informs the clerk that he never received a receipt in the first place. the clerk escalates the issue to a manager for resolution. the​ manager's resolution is an example of a​ ________.

Respuesta :

The resolution is an example of nonprogrammed decision
the nonprogrammed decision refers to the type of decision that is made for a situation that has never experienced before.
In order to make a noonprogrammed decision, people have to rely more on their logic and analytic skills rather than their memory.

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